How does Aflac use Business Processes to enhance customer experience?

Aflac does business in two of the largest insurance markets in the world, the United States and Japan, and is the largest provider of supplemental insurance in the U.S. Join this session for a window into how business transformation can help drive best-in-class customer experience.

In this session, you will learn:

  • End-to-End visibility of processes and touchpoints in the customer lifecycle
  • Alignment of customer pain points with operational efficiency/deficiency
  • Visibility into internal operational KPIs and external customers measurements and their correlation

You will receive the link to join the webinar and all other details by email. Can’t make the broadcast? Register anyway, and you will be sent the recording to watch at your convenience.

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