Webcast: 7 Steps to Operational Excellence (for Europe & the Americas)


With Operational Excellence no longer the exception, but rather the expectation, and where customer–and stakeholder–are king: how do you define the way your process interactions take place?

To remain competitive in the market, business process leaders need to take a careful and measured look at their business and make improvements where necessary.

In the first of our ‘7 Steps’ practical guide series, we will take you on a journey through our 7 Steps to Operational Excellence.

We’ll discuss how to:

  • Evaluate your business to help deliver more effective and efficient operations;
  • Place your customers and stakeholders as the focal point of every process;
  • Steer your organization through a consistent journey towards Operational Excellence;
  • Considerably change your organization’s way of doing business for the better.

The first in our three-part webcast series offers a clear and practical guide for business leaders to follow–helping you focus on translating your strategy into action. Register now!

At a glance

Topic: 7 Steps to Operational Excellence
Time: Wednesday, February 21, 2018 at 4:30 p.m. GMT / 5:30 CET / 11:30 EST / 8:30 PST (suitable for Europe & the Americas)
Duration: 45 minutes + Q&A
Presenter: Mark McGregor, Head of Strategy at Signavio
Where: LIVE online

You will receive the link to join the webcast and all other details by email. Can't make the broadcast? Simply sign up anyway and you will be sent the recording to watch at your convenience.

Any questions? We are happy to help–contact us at: webinar@signavio.com

About the speaker

Mark McGregor is Head of Strategy at Signavio. A former Research Director at leading IT industry analysis firm Gartner, Mark has an extensive background in enterprise architecture, business process management and change management, having held executive positions with a number of technology companies.

Mark has authored or co-authored four books on business and process management, including “Thrive! How to Succeed in the Age of the Customer” and “In Search of BPM Excellence” and “People Centric Process Management”. Widely respected for his knowledge and views on business change, he is the creator of “Next Practice” and has variously been described as a “BPM Guru”, a “Thought Leader” and a “Master of Mindset”.