The What, How & Why of BMP
Former Manager of Enterprise Excellence at NBN, Clyde Livingston, sits down at the OPEX & Business Transformation virtual summit to discuss "The What, How & Why of BPM". Clyde reveals what he has seen work and fail throughout his international career across the UK, Canada and Australia. He shares his views of the key ingredients and approaches that are required to change the mindset and behaviours to deliver, increase business outcomes and increase customer experience.
Clyde will cover:
- What are the foundations of BPM - Building the Framework and Governance
- How to achieve constant delivery of change and uplift of organisational wide Capability
- Why discuss the need to manage processes.
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About The Speaker
Clyde Livingston: Clyde started his career as a Software Development Engineer in the Telecom sector. He has held multiple roles across manufacturing, technical support and more recently shifted into process architectural and BPM implementations roles at NBN for the past 9+ years. Clyde has been central to the process transformation journey and organisational process capability uplift at NBN. As part of the Centre of Excellence at NBN, Clyde was responsible for the enterprise wide Business Process Excellence framework. This consisted of building the process architecture and implementing the annual process maturity program for all process owners across the business.