How to operationalize customer experience to achieve Customer Excellence


For too long, there’s been a disconnect between operational excellence initiatives and customer experience. Organizations find their plans to transform customer journeys never make it from ideation to execution, or that supposed solutions create even more problems. No more! It is time to break the cycle of customer failure with the Signavio Customer Excellence (CEX) Edition, featuring the new Signavio Journey Modeler. Join our webcast on April 14th, 2021 to unlock the power of Customer Excellence!


Never forget the customer

Unleash the power of data and experiences! It is time to reimagine the status quo and delight your customers with the all-new Customer Excellence (CEX) mandates. Signavio will present the world’s first product to serve the emerging practice of Customer Excellence (CEX) by bringing together the essential levers of Customer Experience and Operational Excellence, for 360° outside-in and inside-out thinking, translating experience into operational reality.

4 reasons to join our webcast:

  • Leverage thought leadership insights on Customer Excellence
  • Unlock strategic best practices across Customer Excellence approaches
  • See the new SAP Signavio Journey Modeler* live in action
  • Take the chance to ask questions during the Q&A session

Operational Excellence + Customer Experience = Customer Excellence. Start now!

The new SAP Signavio Journey Modeler*

Discover how the SAP Signavio Journey Modeler helps companies to:

  • Operationalize customer experiences by connecting journeys and processes, metrics, systems, and roles, allowing you to understand, improve, and transform your customer journeys and related processes
  • Lift the lid on what customers want by merging process mining knowledge with customer understanding
  • Identify process gaps and drive change to delight customers at scale
  • Make smart decisions about which customers to serve & how to turn customer experience ambition into an operational reality

More information about this webcast:

We look forward to your participation!

You will receive a link to join the webcast and all other details by email. Can’t make the broadcast? Register anyway, and you will be sent the recording to watch at your convenience.

If you have any questions about the webcast, please contact:

About the speakers:

At a Glance:


How to operationalize customer experience using Signavio


02:00 p.m. - 02:45 p.m. CET

How long

45 minutes


Till Reiter & Valerio Verde, VPs Product at Signavio GmbH


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