Demands and Challenges of ITSM

In this webinar we will present an alternative way of considering how best to serve people, using technology to aid tracing where work is being created, and how better to measure success. Signavio Head of Strategy and process thought leader Mark McGregor will cover:

  • Using Journey Modeling to Identify What is Really Going On
  • Leveraging Process Mining to Identify Gaps in Service
  • How to Rethink KPIs and Drive Greater Satisfaction
  • Eliminating the Causes of Work, Don’t Just Deal With the Symptoms
  • The value of Integrating ITSM with Other Processes

Register here for this special webinar event.

Any questions? We are happy to help! Contact us at: