Financial Services: Global Trends in Achieving Excellence
In the current era as we emerge from COVID challenges, financial services corporations are starting to realise that customer expectations have evolved, and operational efficiencies are critical to survive and remain competitive leading into the post-COVID business environment.
This webcast will focus on what executives and operational leaders in banks and NBFCs need to know about how robust management of business processes enable continued operational excellence, enhanced customer satisfaction and accelerated transformation to meet organisational goals.
- Evolving tools and techniques that are utilised to transforms operations and customer experiences
- Components of a robust process ecosystem to enable continued management of operations and customer excellence
- Dependency of a well-managed set of business processes to add value
We look forward to your participation!
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About the speaker
Tiger Pillay leads a boutique advisory firm providing pragmatic tailored solutions so that organisations can optimise its process knowledge to achieving strategic goals. With over 30 years of experience in finance, governance, innovation, capability and process management, Tiger brings a unique blend of skills in developing practical balanced solutions to complex business problems with a focus on building sustainability around management practices.