Business Transformation Management - Customer Success Day, Riyadh

Customer Success Day

Location
LOCATION
TBD
DATE
Sep 14, 2026
9:30 AM - 1:30 PM AST View agenda
SEATS

Join us for a transformative day designed to boost collaboration and learning among business enthusiasts and industry leaders, including insights from both Signavio and LeanIX customers. Our Customer Meet-Up is a unique opportunity to tackle real-world challenges, explore innovative solutions, and share inspiring success stories.

Engage with experts from top companies who have successfully navigated complex implementations and process transformations. They will lead discussions that offer insights into overcoming industry hurdles. Connect with fellow professionals during interactive networking sessions aimed at fostering meaningful connections and potential collaborations.

Become part of a vibrant community that encourages sharing, learning, and leading. Register now to enhance your knowledge, expand your professional network, and engage directly with Signavio and LeanIX customers.

Key sessions include:

  • A Leading Customer Experience Sharing on SAP Signavio’s role in business process transformation.

  • Exploring how AI capabilities improve business process modeling.

  • What future will look like for BTM solutions

We look forward to welcoming you to a day of inspiration and growth!

Agenda

9:30 - 10:00
REGISTRATION
10:00 - 10:30
WELCOME
Welcome Note & Opening
Mohamed Hamady
Mohamed Hamady
Head of Customer Success – BTM MEA N&S, SAP
10:30 - 11:00
CUSTOMER STORY
IsDB Journey with LeanIX
11:00 - 11:30
CUSTOMER STORY
SAP Signavio Customer Story
11:30 - 11:45
Coffee Break
11:45 - 12:15
CUSTOMER STORY
BTM Customer Story
12:15 - 12:45
USE CASE
AI Agent Excellence: Discover, Govern, and Measure Agent Performance with LeanIX & SAP Signavio

Using LeanIX & SAP Signavio to discover, govern and benchmark performance across your AI agent landscape

Wiam El Fatihi
Wiam El Fatihi
SAP LeanIX Customer Success Manager, SAP
12:45 - 13:15
ROADMAP
SAP Signavio & LeanIX Roadmap Session

A quick look at what's coming next for both platforms

Abderrahmane Moujahid
Abderrahmane Moujahid
Principale solution Advisor, SAP LeanIX, SAP
13:15 - 13:30
CLOSING
Closing Remarks

Event Wrap-Up

Wiam El Fatihi
Wiam El Fatihi
SAP LeanIX Customer Success Manager, SAP
Suhail Zulqarnain
Principale Customer Success Manager, SAP Signavio, SAP
13:30 - 14:30
Networking Lunch