The conference will bring industry experts and thought-leaders together under one roof, including author and business performance coach Mark McGregor, who will deliver a presentation on integrating customer journey maps with process and decision models for greater effectiveness. The session will explore how to create customer journey maps that engage people, using customer journeys to assess process priorities and connecting journeys with processes and decisions.

Event Details:

What: Business Process Management Conference Europe
When: 16th —19th October, 2017
Where:  Radisson Blu Portman Hotel, London
Event Page: