Martin Petry, Expert Business Process Management, 1&1 Telecommunication SEThe user acceptance of the Signavio Process Editor was outstanding from day one. Not many software tools can claim this. The following things were crucial for us as well: platform independence (Linux, Windows, Mac) and the direct integration with the jBPM and Camunda BPM execution environment.
The segment of DSL end customer products is affected by strong competition and a complicated regulatory environment. This is the reason why excellent customer satisfaction is a main strategic goal for 1&1. 1&1 aims at achieving a high degree of automation as well as superior flexibility of the processes which primarily benefit their customers. Therefore, the jBPM and Camunda BPM process engine serves as basis for application development.Generally, process improvement projects start with the design of the processes in the business units. Here, Signavio offers a solution for standardized and consistent documentation of the processes. The tool enables the involvement of all participants in the process organization. The total number of modeling users at 1&1 are in the high hundreds. By offering a discussion functionality as well as comprehensive means for analysis, Signavio is facilitating professional business process management at 1&1.
Additionally, the dictionary of the Signavio Process Editor enables the maintenance of reusable model objects such as IT-systems. In general, process modeling with this tool is perceived as very intuitive. The familiarization with auto-completion and other editor functions took place rapidly. All relevant documents can be accessed across locations. This leads to an increased transparency and streamlined processes. At 1&1, the IT environment incorporates Windows computers as well as Linux workstations. For this reason, the platform neutrality of the BPM tool was an important requirement. Using the Signavio Process Editor, the process landscape is created and managed only by the use of a modern web browser. It can be implemented in any technological environment smoothly.