The future of process excellence is already here.

Join Signavio Customer Day and be a part of defining the next generation of process innovation.

The pace and complexity of change is constant. To survive and thrive, you need to make better decisions, faster. The key to responsive and effective decision-making is the quality of your information: about the way your business works, about upcoming challenges, and about future opportunities.

Signavio Customer Days give you the information you need to shape your future. Network with your peers, share ideas and experiences, learn from inspiring keynotes, and get the insights you need to achieve operational excellence within your own organization.

Customer Days APAC

Discover more about:

  • Business Transformation

    Business transformation creates opportunities for process optimization, better resource management, lower costs, and happier staff. Learn how you can spark company-wide disruption, and ultimately make a quantum leap in improvement.

  • Customer Experience

    Customer centricity is the new strategic imperative. Learn how to position customer delight as the standard within your business, then use your process framework to drive customer loyalty.

  • Operational Excellence

    Operational excellence is not just something you do; it is a state of mind. Learn how to balance the triad of people, process, and technology, and generate ongoing and sustainable benefits for your business.

Inspiring Keynotes

Signavio Customer Days give you a unique opportunity for learning and discovery. Hear exclusive presentations from renowned global experts, gain new insights into transforming your business, and even catch a glimpse into the future of process management across the world.

Networking & Discussions

Signavio Customer Days offer a wealth of formal and informal networking opportunities, so you can interact with colleagues and peers from across the world. It's your chance to build a lasting network of innovative industry professionals.


August 25

6 - 10pm
Cocktail reception
Market Lane Bar at the Intercontinental Hotel

August 26

9:15 - 9:30am
Welcome address
9:30 - 10:00am
CEO Keynote
Dr. Gero Decker
10:00 - 10:30am
Trusted Process Innovation
Dr. Michael Rosemann
10:30 - 11:00am
11:00 - 11:30am
Customer Keynote
11:30 - 12:00pm
Innovation through Customer Experience
Stefan Krumnow
12:00 - 1:30pm
1:30 - 2:00pm
Customer Keynote
2:00 - 2:30pm
Product Update
Ron Agam and Alessandro Manzi
2:30 - 3:00pm
Customer Keynote
3:00 - 3:30pm
3:30 - 4:00pm
Partner Keynote
4:30 - 5:00pm
Panel Discussion
Gero Decker, Michael Rosemann, Tiger Pillay
5:00 - 5:15pm
Closing remarks
5:15 - 6:30pm
Networking Drinks


Cocktail Reception:
Date: Tuesday 25th August
Time: 6pm – 10pm
Venue: Market Lane Bar, Intercontinental Melbourne
495 Collins St, Melbourne

Date: Wednesday 26th August
Time: 9am – 6:30pm
Venue: Intercontinental Melbourne, Laneway Room 2
495 Collins St, Melbourne

intercontinental melbourne

Register here