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From Process Transformation to Operational Excellence

The pace and complexity of change is constant, and making smarter decisions, faster, is the way to not only survive, but thrive. The key to those decisions is the quality of your information: about the way your business works, about upcoming challenges, and about future opportunities.

Signavio Customer Days are designed to give you this information, and support your needs. Network with your peers, share ideas and experiences, learn from inspiring keynotes, and get the insights you need to achieve operational excellence within your own organization.

Plus, discover Signavio's roadmap to the future, and even take part in defining the next generation of process innovation.

People networking at a Signavio event

Discover more about:

  • Business Transformation

    Business transformation creates opportunities: for process optimization, better resource management, lower costs, and happier staff. Learn how you can spark company-wide disruption, and ultimately make a quantum leap in improvement.

  • Customer Experience

    Customer centricity is the new strategic imperative. Learn how to position customer delight as the standard within your business, then use your process framework to drive customer loyalty and power digital optimization.

  • Operational Excellence

    Operational excellence is not something you ‘do’; it is a state of mind. Learn how to balance the triad of people, process, and technology, and generate lasting, sustainable benefits for your business.

Inspirational Keynotes & Networking

Signavio Customer Days give you a unique opportunity for learning and discovery. Hear exclusive presentations from renowned experts, gain new insights into the way BPM can work for you, and even catch a glimpse into the future of process management across the world.

We also understand the value of connecting with colleagues—after all, collaboration is at the heart of our goal of ‘BPM for everyone’. With a formal opening reception on the first evening, and a wealth of informal networking opportunities, you can interact with thought leaders and peers from across the Americas. It's your chance to build a network of innovative industry professionals.

Day 1 Golf Outing

Come join us for a round of golf at the pristine Ritz Carlton Grande Lakes to kick off the festivities! Signavio will cover your round (not including the cost of club rentals, which can be acquired directly at the Ritz). Indicate your interest below or via our chat function.

Presenters & Speakers

More to come...check back often!

Gero Decker - Signavio

Dr. Gero Decker Signavio

Michael zur Muellen - Stevens Institute of Technology

Michael zur Muellen Stevens Institute of Technology

BPM and Digital Expert, Associate Dean
Alex Rubin - Walmart

Alex Rubin Walmart

Global Technology Director, Tax Transformation
Angie Burris - GCI

Angie BurrisGCI

Director of Customer Experience
Michal Wierzchowski - Jabil

Michal WierzchowskiJabil

Sr. Director Operations Solutions
Summer Rawlins - Jabil

Summer RawlinsJabil

Sr. Director Strategy & Transformation
Matthew Kjernes- CoreLogic

Matthew KjernesCoreLogic

Vice President, Software Architecture
Stefan Krumnow - Signavio

Stefan KrumnowSignavio

Global SVP Customer Service
Ron Agam - Signavio

Ron AgamSignavio

VP Product


Day 1 - Tuesday 1st October 2019

2:00pm - 5:00pm
Signavio Partner Conference
Open Registration
6:00pm - 10:00pm
Cocktail reception

Day 2 - Wednesday 2nd October 2019

8:00am - 8:30am
Networking breakfast
8:30am - 8:45am
Opening remarks
Signavio - Alexandre Wentzo, SVP Americas
8:45am - 9:30am
CEO Keynote
Signavio - Gero Decker, CEO & Co-founder
9:30am - 10:00am
Becoming Digital in the Age of Intelligent Machines
Stevens Institute of Technology - Michael zur Muehlen, BPM and Digital Expert, Associal Dean
10:00am - 10:30am
10:30am - 11:00am
Strategy of continuous improvement and innovation in Walmart Tax
Walmart - Alex Rubin, Global Technology Director, Tax Transformation
11:00am - 11:35am
Signavio’s Roadmap to the Future
Signavio - Ron Agam, VP Product
11:35am - 12:30pm
Panel: Evaluating the Business Value of Process Management
GCI - Angie Burris, Director, Customer Experience
Jabil - Michal Wierzchowski, Sr. Director Operations Solutions
Jabil - Summer Rawlins, Sr. Director Strategy & Transformation
Signavio - Mark Elkin, Global Head of Solution Consulting
12:30pm - 2:00pm
2:00pm - 2:45pm
Gaining Maximum Value from Signavio
Signavio - Stefan Krumnow, SVP Global Customer Success, Brandon Gerig, Team Lead Customer Success North America
2:45pm - 3:30pm
Transforming Your Operating Model
CoreLogic - Matthew Kjernes, Vice President, Software Architecture
3:30pm - 3:55pm
3:55pm - 4:20pm
Panel: Leverage the Value of your Data with Process Intelligence
CoreLogic - Matthew Kjernes, Vice President, Software Architecture
Signavio - Ron Agam, VP Product
Other panel members TBC
4:20pm - 4:45pm
4:45pm - 5:00pm
Closing remarks
Alexandre Wentzo
5:00pm - 6:00pm
Closing cocktail

Location & Costs

Welcome Reception:
Date: Tuesday 1st October
Time: 6pm - 10pm
Venue: Citrus Garden, Grande Lakes Ritz Carlton
4012 Central Florida Parkway, Orlando

Main Meeting:
Date: Wednesday 2nd October
Time: 9am - 5pm
Venue: Plaza Ballroom Salon 1 and 2, Grande Lakes Ritz Carlton
4012 Central Florida Parkway, Orlando

Signavio will cover meeting costs (venue, speakers, food & beverages, golf (October 1) and guided jog (October 2); attendees will cover cost of their flight and lodging ($159 per night + $30 resort fee (includes wifi, daily bike rental, transportation to SeaWorld, Universal Studios and Disney theme parks, and driving range privileges) and golf club rental if needed.
Call the Ritz Carlton to reserve your lodging from the Signavio room block: (407) 206-2400.

Grande Lakes Orlando Patio

Register here