Putting Member Satisfaction First

As Australia's largest super fund, we understand that at AustralianSuper, members are your top priority. So, understanding exactly how your members interact with AustralianSuper as an organisation is critical to delivering the best possible customer experience, and helping more Australians achieve their best possible retirement outcome.
Signavio can help. In fact, the technology already exists to track the way customers interact with your business, in the form of customer journey mapping (CJM). Consider the following questions:

  • Do members have positive or negative feelings when they interact with AustralianSuper’s business processes?
  • Are there points where members stall, or disengage, or want more information?
  • Do you know when members reach these points?
  • How do the people you're trying to reach really respond to your customer service options?

Signavio helps you to answer all these questions, and more.

Ensure Efficiency and Consistency - QBE Success

With significant and ongoing changes in the organization thanks to global growth based on recent acquisitions, it became more and more challenging for QBE to ensure efficiency and consistency in its daily operations, especially given the relatively strong financial accountability regime in Australia.
What QBE needed was a system to help the business navigate through a transformation, helping to maximize efficiency and therefore enabling employees to deliver on customer promises at any time. Learn more about this QBE success story.

Understanding Member Needs Means Mapping The Member Journey and Aligning it With Your Processes

By embracing the customer journey as a fundamental strategy, you can see and understand where your business processes need to improve. In this way, an engineered, consistent, positive customer experience becomes the norm for your business. 

Supported by clear operational performance metrics based on your customer journey maps, you can use the same emphasis on customer experience to drive future digital transformation and process optimisation. 

By identifying sub-optimal business processes, providing the insights needed to fix them, and then helping you roll out the improved processes across your entire organisation, Signavio can enhance your operational efficiency and effectiveness, while ensuring your members get the best experience every time. 

With the Signavio Business Transformation Suite, we can help you build an ongoing cycle of positive reinforcement, to continually improve both your business processes, and the experience you offer your members.

Watch this demo, for a preview of the Signavio Business Transformation Suite.

Check out our Podcast

“Complexity is not going to go away. But if you can harness complexity and use it as a competitive advantage, think about what you could accomplish.” Tony Hemmelgarn, President & CEO of Siemens Digital Industries Software, will guide you through the linkage of the virtual world to the physical through ‘digital twinning’. Discover the importance of digital simulations and feedback loops, why challenging your customers might sometimes be the best way to secure their loyalty, and why exactly industrial companies will be the ones to watch over the next ten years. Watch the podcast "Adopting a Digital Mindset & Managing Crisis-Driven Innovation with Siemens".

Get in touch with Chris, today!

Chris Wix

Regional Enterprise Account Executive

+61 457 539 589

Email: chris.wix@signavio.com

Chris Wix is a Senior Account Executive for Signavio. His passion is working with customers to improve their business through all things process and driving financial outcomes. Chris is a Business Process Management leader with over 20 years experience delivering process outcomes and leading Business Improvement and Transformation teams within the Financial Services Industry.

Get in touch with Liz, today!

Liz McLaughlan

Senior Business Development Representative

+61 404 642 369

Email: liz.mclaughlan@signavio.com

Liz McLaughlan is a Senior Business Development Representative for Signavio. Expert in identifying and leveraging connections and developments within the commercial sector to create opportunities for collaboration and co-creation through effective partnerships.