Career Opportunities

IT Helpdesk Administrator (Boston)

Signavio is the market leader in collaborative process design. Our main office is in Berlin and we have three others outside of Germany, in Massachusetts, California and Singapore. Our skilled team has already created a portfolio of innovative products trusted by clients like Cisco, Comcast Corporation, Puppet Labs, Audi BKK and Airbnb and we want to bring more amazing talent on board to make it even better.

What we’re looking for

We are looking for an IT Helpdesk Administrator (f/m) for our Boston office to enhance and maintain our office IT infrastructure. In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal / global IT Operations.

You will be responsible for administration and internal support of Signavio’s laptops, printers, phones and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Duties and Responsibilities

  • Install, test and configure new workstations, peripheral equipment and software
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Perform timely workstation hardware and software upgrades as required
  • Maintain inventory of all equipment, software and software licenses
  • Properly escalate unresolved queries to the next level of support
  • Assist with on and off boarding of new employees
  • Take part of the global IT Operations department everyday life

Knowledge and Skills

  • Strong Windows 7/8/10 administration experience in a domain
  • Experience in Microsoft Active Directory / Windows Domain environment
  • Good knowledge of security principles
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • You have a structured way of working
  • You have the ability to work within a team, as well as independently
  • Fluent English is required, any German is a plus

Interested? Then apply now!

Send your application with details of your salary requirements and first available start date to jobs.us@signavio.com. We are looking forward to welcoming you!

Contact

Email: jobs.us@signavio.com

Tel: +49 30 856 21 54-0

Web: www.signavio.com