Keeping on top of critical business processes, such as handling orders, means tackling problems or delays as they occur instead of waiting for a dissatisfied customer to complain that a delivery is late. Effektif enables management by exception with its ability to automatically escalate a task, by reassigning the task after a configurable amount of time. Managers can set-up each task in a workflow to escalate after a predetermined time period to an alternative person, so they can fine-tune their approach to keeping the workflow on track. By automatically reassigning delayed tasks, Effektif enables managers to troubleshoot delays before they become problems. For example, when a priority customer order is delayed because no transport is available and the order cannot be shipped, an escalated shipment task creates an early opportunity to arrange a special delivery.