Simply invite a colleague to work on a case by assigning a task to them or mentioning them in a comment. Effektif’s case view shows comments and other activity in a single stream for each case, where you can immediately respond. After all, communication is collaboration. The system automatically notifies you about case activity, keeping you up-to-date with cases you are involved in and saving you from having to inform your colleagues manually. These collaboration capabilities more successfully promote dialogue and teamwork company-wide than relying on basic tools like email. Meanwhile, employees have more time to discuss more important issues.