ITIL® is a collection of proven best practices for the organization of a sustainably value-creating process-oriented IT operations. On average, 80 percent of IT operating costs - and 50 percent of this are caused by indirect problem shooting costs (i.e. 40 percent of the overall IT operations costs) - can potentially be avoided!
ITIL® V3 and BPMN 2.0
The ITIL® V3 process library for the Signavio Process Editor contains a standardized best practice process model (ITIL® process map / ITIL® process library) of the international ITIL® standard in version 3. The processes are consistently mapped using the well-known modeling language BPMN 2.0. They can be adapted easily to the specifics of a company. The integration into your individual process model can be done by you or through external consulting services thanks to the high degree of standardizatation.
The proven consulting know how regarding IT services management of our Certified Partner Dipl.-Ing. Walter Abel Management Consulting is the basis for the reference process collection. The more than 120 process diagrams contain valuable additional information and are structured in an intuitive way.
Why the ITIL® V3 process library is valuable for you
The ITIL® V3 process library is a tool that enables you to
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quick start an ITSM project and save time during process discovery and modeling
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get a completeness check for your own ITSM process model
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tap into comprehensive check lists and document templates for IT services management
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immediately become aware of the internal and external interfaces of IT services management
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introduce ITSM systems in a process-oriented way
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fully leverage the two standards ITIL® V3 and BPMN 2.0
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establish an organizational overview using responsibility matrices following the RACI standard
How to purchase the process library
You can directly import the ITIL® V3 process library into the Signavio Process Editor. We can show you the reference processes in a personal web demo. Please contact us for scheduling the presentation.
You can purchase the complete process library with its more than 120 process diagrams starting at 2,990 € (plus tax).
Process map for the ITIL® V3 process diagrams
The following process map shows an overview of all ITIL® processes contained in the library, each being available as separate BPMN 2.0 diagram. Please use the zoom functionality to view details.
The process diagram "2.7.3. Creation of supplier contracts" shows a detailed process in BPMN 2.0.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
