Companies managing their customer relationships through the Internet platform www.salesforce.com are now able to optimize their business processes through the same platform. Signavio and the German Salesforce-partner GMP webServices jointly realized the first Salesforce application covering the area of Business Process Management.

"With more than 60.000 customers, Salesforce is the world's biggest provider of Customer Relationship Management (CRM) over the Internet", explains Torben Schreiter, Managing Director of Signavio. The 'Business Process Manager for Salesforce' allows to create and edit business process models. A direct integration with the corresponding input forms of the CRM-software is possible. Reporting functionality and an activity management complete the offering.

"Reports that are provided by Salesforce can be integrated directly", Gerhard Mack points out. He is the CEO of GMP webServices. The users are enabled to apply individual changes to predefined process models. The final process models can be made available to all employees. "The Salesforce-system turns into an organization-wide process portal", Mack emphasizes.

In contrast to classical solutions for process management, Signavio's solution does not require any software installation at the customer side. This helps to avoid the costs for running their own IT infrastructure and the upfront investments thanks to the subscription model. "A business department is now able to decide for themselves which software solution they want to employ, without needing to apply for resources with the IT department", Schreiter puts it.

Signavio won the first prize of this year's multimedia founders competition for its innovative solution. The new solution now addresses customers in the US and the UK for the first time.

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Signavio is the world's first tool with official BPMN 2.0 support. In parallel to the OMG Info Days in Germany (December 1st through 3rd) we will ship the full functionality for our SaaS customers. The functionality covers the entire BPMN 2.0 specification including support for the official BPMN 2.0 Data Interchange (DI) format.

All Team and Premium customers will receive this upgrade with no additional costs. Did you already model BPMN 1.2 diagrams? Then you are able to migrate them with one click to BPMN 2.0 starting from December 1.

You did not register your workspace yet, but would like to try Signavio? Please register here and start modeling right away - without software installation. Just by using your web browser.

Additionally, we are releasing the following BPMN 2.0 poster, featuring the important elements of the specification. Please stay tuned until we can point you to the right download url.

Insights on "Getting everybody involved - Collaborative process design at AOK health insurance" were Signavio's contribution to this year's Pan-European Corporate Process Management Conference. Gero Decker explained in his talk how appropriate tooling can help to get more employees involved in business process design. The high-ranking corporate process managers showed special interest in how a shared process platform (as it is deployed at AOK health insurance) can foster cross-organizational collaboration.

Many well-known companies such as Daimler Financial Services, Shell International, Siemens and Allianz also shared their experience with business process management. The conference took place at Maritim Hotel Berlin on October 21 and 22. You will find more information on the conference homepage.