The Co-Operators Group

The Co-operators used Signavio to significantly accelerate, and ensure the success, of a major business transformation and system implementation initiative. Jean-Francois Gingras is Director, IT Service Management Practices at The Co-operators

The Co-Operators Group Limited is a Canadian owned and operated company with more than $35.1 billion in assets under administration. Their three core areas of operation are Property and Casualty (P&C) insurance, Life insurance, and institutional investments. Within these spheres they employ 4,632 people. They are also supported by a dedicated financial advisor network with 2,513 licensed insurance representatives throughout Canada and serve more than 350 credit unions with nearly 5.3 million members.

The Co-Operators Group insure over two million people across Canada and are active corporate members of their communities, they are a catalyst for a sustainable society with strong co-operative roots. All their member companies and executives share a common goal: to be where Canadians are, with the products they need, when they need them and however they would like to buy them.

“From process design and documentation, to detailed system requirements, to process governance and continuous improvement, Signavio was used every step of the way. Combining enterprise business process management (BPM & BPMN), industry process frameworks (ITIL) and Agile project management principles along with Signavio has been a winning combination to deliver value to our business partners.”
Jean-Francois Gingras is Director, IT Service Management Practices at The Co-operators