Continuous Process Improvement at T-Systems MMS

We could improve and accelerate our CIP after connecting all participants. Sherwin Towfighian, T-Systems Multimedia Solutions GmbH

T-Systems Multimedia Solutions GmbH provides a large selection of information and communication technology (ICT) consulting & innovation services to multinational organizations in both the public and private sector companies.

The Signavio Process Editor is a powerful BPM solution that aided T-Systems MMS in its Continuous Improvement Process (CIP) efforts with their BPM project “PoMS 3.0“ (process orientated management system 3.0).

T-Systems MMS set the PoMS 3.0 project in place to represent and document their standardized business processes so that every employee can easily access them. A central process platform serves as a form of aid and reference for the company. These processes help the employees ensure efficient productivity, especially in times of significant company growth.

T-Systems MMS considered a full spectrum of process modeling tools with the most important qualifier being obtaining a tool that integrates the best with their intranet. After a comprehensive product comparison including more than 16 different vendors, T-Systems MMS chose the web-based Signavio Process Editor.

Signavio proved to support the PoMS 3.0 project’s documentation and continuous process improvement goals for all departments. The project was created to provide management with a tool to continually respond with better business decisions quickly and accurately.

The integrated process portal serves as the central platform for the new process management initiative. All process participants benefit from being connected with the Signavio process portal. With its simple handling and intuitive design, the Signavio Process Editor helped all employees accept the new process models.

All processes are always available for everyone via the process portal which is integrated into the intranet. T-Systems MMS realized the tremendous benefit of obtaining and incorporating suggestions early in the process. By using the BPMN 2.0 core elements it was possible to create consistent, understandable, and reusable process models for the organization.

Signavio’s innovative comment function was another winning feature in T-System’s decision since it allowed for collaborative process design.

Today, every T-Systems MMS employee can create and design company value chain processes. Each employee has a inside view of the processes and can see that their contributions are actually incorporated into the final processes.

The Signavio Process Editor convinced the T-Systems MMS employees with its clean design and creative collaboration concepts. The employees understood the importance of this initiative and they definitely appreciated the tool.

The T-Systems MMS BPM project “PoMS 3.0” won the PEX Award for Process Excellence Innovation in 2013.

Continuous Process Improvement at T-Systems MMS