Collaborative process design for ISO certification

This is a modern software: usability 100 points. Helmut Hofbauer, IHK für München und Oberbayern

The IHK für München und Oberbayern is the biggest chamber of industry and commerce in Germany.
With 367.000 members, more than 400 employees and a comprehensive range of different services, proper business processes play a decisive role. In this application scenario, transparency, efficiency and agility are important quality criteria. Within its quality management initiative, the IHK für München und Oberbayern decided to document its processes according to the modeling language BPMN 2.0.
The IHK für München und Oberbayern is certified as DIN ISO 9001:2008. In the context of this certification, all relevant business processes have to be documented, analyzed and supervised continuously.